Travel incentives are a reward subset of an incentive program, recognition program or a loyalty program, which is a business tool designed to change consumer behaviour to improve profit, cash flow, employee engagement and customer engagement.

It has been described as business travel that is designed to motivate or trigger action, as a reward for these actions from employees or business partners. This fosters loyalty and encourages the best talent for an organisation.

When an organization properly designs an incentive program, which includes looking at all departments which will be affected, rather than just the impact to the department that is sponsoring the incentive, the return on investment can be proven.

Oxford Economics USA wrote in a 2009 study that incentive travel investments yielded a return of investment of more than $4:$1.

Planning a successful conference requires a professional meeting planning team who has the expertise, resources, and time to insure success. Our professional team have the creativity and skill to manage your conference and to obtain maximum value within your budget and on schedule. By defining clear goals and objectives we are able to offer our clients unique solutions. We orchestrate every detail of the conference with precision and communicate our client’s vision with inspiration.

We have hosted successful conference programs in downtown convention and business hotels, luxury properties, island resorts, and special conference venues in many cities both nationally and internationally. We share a strong work ethic and dedication to customer service.

The company was established in 2002 and operates in association with eTravel, which was established in 1999, to empower the many South African professional travel consultants and give them the opportunity of utilising their skills as Independent Consultants by using the Internet to gain and service business.

Firefly Travel’s recognized as a Level 2 B-BBEE service provider since 2020

eTravel is IATA licensed and assists us with ticketing as well as the full backing of a highly qualified

Our aim is to offer our clients a highly personalized and exclusive service in the areas of incentive, conference and event management. In building a successful partnership, our philosophy revolves around transparency in communication and pricing.
We believe that adding value and personal attention is the key to the success of the company.

Our objective is to create and deliver a journey which incentive travel achievers could never duplicate… we will plan and design programmes which will remain a memorable experience for all participants and will, ultimately, become synonymous with the positive image of our client companies.

The International Air Transport Association (IATA) is a trade association of the world’s airlines. Consisting of 274 airlines, primarily major carriers, representing 117 countries, the IATA’s member airlines account for carrying approximately 83% of total Available Seat Kilometers air traffic. IATA supports airline activity and helps formulate industry policy and standards. It is headquartered in Montreal, Quebec, Canada with Executive Offices in Geneva, Switzerland.

The eTravel group has grown to become one of the largest independently owned travel companies in South Africa with an annual turnover and market share that ensures a buying power large enough to have access to the best rates, commissions, overrides and preferred supplier relationships.

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EXCLUSIVE SERVICES In the areas of incentive, conference and event management

FIREFLY TRAVEL & INCENTIVES PROVIDES AN EXCLUSIVE SERVICE WHICH INCLUDES:

• Consulting in destination selection
• Management of logistics and co-ordination and delivery of all ground services
• Sourcing, negotiating and reservation of air services
• Issuing of travel documents
• Assisting in obtaining visas
• Managing of logistics for breakaway arrangements and for the site inspection
• Attendance of ongoing briefing meetings
• Reconciliation of supplier billing
• 24 hour service throughout the program from our local operator, with an in-depth knowledge of the destination and market
• 24 hour assistance from Firefly Travel and Incentives tour leaders
• Overall program administration
• Debriefing and program success evaluation